It's just after 2am and I've finished catching up on the latest episode of One Life To Live which has done a wonderful job (with the Todd/Marty/Tess storylines) of providing me with all the drama one could ask for...I believe that if I get all of my drama from daytime TV then that frees my real life up for all of the important stuff. Anywho, it's past time I posted an interesting OOTB list and, fortunately, there's been some interesting articles to read.- Succession planning has become my new KM obsession and this article explores lessons learned from the McCain/Palin ticket.
- "Er, um...okay" of The Week: Tyra gives gift of sex change operation. Not something I'd expect to see on Oprah's list of favorite things this Christmas.
- Some businesses continue the sad trend of believing that customer service should be reserved for high-end consumers in an economic crisis instead of realizing that building brand loyalty requires treating all customers like rockstars, all of the time.
- How To of the Week: How to Set SMART Goals. Informative and concise whiteboard video that simplifies the process of setting SMART, actionable goals for your organization.
- Michael Hyatt pens a great post on 10 Benefits of a Recession on his blog, From Where I Sit
- Food for Thought: "America's Top Guerilla Marketer says the next big thing in advertising is honesty. Honestly." Can I get a side of that with an order of KM and some baba ghanouj?
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